đź”’ PRIVACY POLICY (Updated)
Last updated: 03/04/2025
1. Introduction
Welcome to Hempie. This Privacy Policy explains how Hempie (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our website and mobile application (collectively, the “Service”). We are committed to protecting your privacy and ensuring you have a positive experience on our Service.
2. Information We Collect
2.1 Information You Provide to Us
- Account Information: Email address, username, and password used for registration.
- Profile Information: Optional information you may choose to add to your profile.
- Payment Information: Billing address and payment details for subscription services.
- User Content: Pictures of plants, grow diary entries, and any other content you upload.
- Communication Data: Information you provide when contacting our support team.
2.2 Information We Collect Automatically
- Usage Data: Information on how you interact with our Service, including features used and time spent.
- Device Information: Type of device, operating system, browser type, and other technical details.
- Location Data: General location information based on IP address.
- Cookies and Similar Technologies: We use these to track activity on our Service and hold certain information.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our Service
- To process your payments and prevent fraud
- To offer personalized grow recommendations and plant health insights
- To improve our AI detection technology for plant diseases and pests
- To communicate with you about Service updates, offers, and promotions
- To respond to your comments and questions and provide customer service
- To monitor and analyze usage patterns and trends
- To enforce our terms, conditions, and policies
4. Sharing of Your Information
We may share your information in the following situations:
- With service providers who help us operate our Service
- With business partners, with your consent, to offer you certain products or services
- To comply with applicable laws and regulations
- In response to a subpoena or similar investigative demand
- To protect the rights, property, and safety of Hempie, our users, or others
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We will securely delete your data when it is no longer needed.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access and update your personal information
- Request deletion of your personal information
- Object to or restrict the processing of your personal information
- Data portability
- Withdraw consent at any time, where we rely on consent to process your personal information
To exercise these rights, please contact us using the information in the “Contact Us” section.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that it is possible that we transfer the data to the United States and process it there.
9. Children’s Privacy
Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
10. AI-Generated Content and User Feedback
Hempie provides AI-generated content and suggestions as part of its Service. While we strive to ensure the accuracy and safety of AI-generated responses, these outputs may occasionally be inaccurate, incomplete, or inappropriate.
We provide feedback tools such as thumbs-up and thumbs-down buttons to report such content. Your feedback is logged anonymously and used for internal review and quality control. This helps us improve AI performance and mitigate potentially harmful or infringing content.
AI-generated outputs should not be considered a substitute for professional advice. Use your own judgment when acting on any recommendation.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Agrimentis BV
Email: info@hempie.ai
Phone: +32 498 38 86 68
